General Terms and Conditions

Article I.
Basic Provision

1. These general terms and conditions (hereinafter referred to as "terms and conditions") are in accordance with the provisions of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as "the Civil Code"), Act No. 250/2007 Coll., on Consumer Protection and on the amendment of Act No. 372 of the Slovak National Council./102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's business premises and on amendment and supplementation of certain acts (hereinafter referred to as the "Act on Consumer Protection in Distance Selling").
   
   Business name:
   AuthenticWOOD, s. r. o
   Legal form:
   Limited liability company
   Registered office:
   Kragujevská 3931/39, 010 01 Žilina, Slovakia
   CRN: 52 329 500
   Tax ID: 2120979047
   VAT No.: SK 2120979047
   Registered in:
   The Commercial Register of the District Court of Žilina, sec. Sro, vl.č. 72033/L
   Represented by:
   Marek Chrz, Managing Director
   Pavol Šadlák, Managing Director
   
   (hereinafter referred to as the "Seller")
   

2. Contact details:
   E-mail: contact@deermates.com

3. The address where the buyer can file a claim, complaint or other complaint:
   AuthenticWOOD, s. r. o,
   Kragujevská 3931/39, 010 01 Žilina

4. Supervisory authority:
   Slovak Trade Inspection (SOI)
   SOI Inspectorate for the Bratislava
   Region Prievozská 32, 820 07 Bratislava
   P.O. Box: 5
   Supervision Department
   tel. 02/58 27 21 72, 02/58 27 21 04
   fax no. 02/58 27 21 70

5. These terms and conditions govern the mutual rights and obligations between the Seller and the individual who concludes a purchase contract (hereinafter referred to as the "Buyer") through the web interface located on the website available at www.deermates.com (hereinafter referred to as the "Online Shop").

6. The provisions of the terms and conditions are an integral part of the purchase contract. Different arrangements in the contract of sale shall prevail over the provisions of these terms and conditions.

7. These terms and conditions and the purchase contract are concluded in the Slovak language.

Article II.
Introductory provisions

1. These terms and conditions as in force on the date of conclusion of the purchase contract are an integral part of the purchase contract. In the event that a written contract of sale is concluded in which terms and conditions deviating from these terms and conditions are agreed, the provisions of the contract of sale shall prevail over these terms and conditions. The newly agreed terms and conditions must not conflict with other legal provisions (reduction of the return period, warranty period, etc.).
2. For the purposes of these terms and conditions, a supplementary contract means a contract where the buyer acquires goods or is provided with a service that is related to the subject matter of the contract of sale insofar as the goods or service are supplied by the seller or a third party by agreement between them.
3. The displayed purchase price for the goods on any e-commerce website operated by the Seller also includes value added tax in the amount specified under the applicable Slovak law. It does not include the price for transport of the goods or other optional services. All sales and other promotions are valid while stocks last, unless otherwise stated for the goods in question.
4. The Seller has the right to adjust the selling price of the goods at any time, which is indicated on the e-commerce website. Such a change does not apply to sales contracts concluded before the price change, regardless of the fact that the goods have not yet been delivered.
5. All presentations of the goods placed in the catalogue of the online shop are of an informative nature and the seller is not obliged to conclude a contract of sale with regard to these goods.
6. The operator of the electronic/internet shop (e-shop) is the trading company AuthenticWOOD, s. r. o, with registered office at Kragujevská 3931/39, 010 01 Žilina, ID No.: 52 329 500.
7. The buyer (orderer) is understood to be a consumer - a natural person, not a businessman, who has sent an electronic order, processed through the electronic system
   www.deermates.com and whose purchased goods or provided services do not serve for the performance of employment, profession or who does not act within the scope of his/her trade or other business activity.

Article III.
Order and conclusion of the purchase contract

1. The Purchase Contract shall be concluded on the basis of a proposal sent by the Buyer to the Seller in the form of a completed and submitted form via the Seller's website to which the Buyer has sent the proposal for its conclusion. The subject matter of the Contract shall be the transfer of the ownership right to the goods specified by the Buyer for consideration for the purchase price and under the terms and conditions set out in this Order (hereinafter referred to as the "Order").
2. The Buyer shall execute the order of goods in the following ways:
   a) via his customer account, after prior registration in the online shop,
   b) by completing the order form without registration.
3. The order confirmation shall contain information that the Seller has received the order, which does not, however, constitute an acceptance of the proposal to conclude the purchase contract.
4. When placing an order, the Buyer selects the goods, the number of items, the method of payment and delivery.
5. Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer shall send the order to the Seller by clicking on the SUBMIT ORDER WITH PAYMENT OBLIGATION button. The data provided in the order shall be deemed correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's acknowledgement that he/she has read these terms and conditions.
6. Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer at the time of ordering. This confirmation is automatic and shall not be deemed to constitute the conclusion of a contract.
7. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded only after the seller has received the order. Notification of receipt of the order is delivered to the buyer's email address. / In the event that any of the requirements stated in the order cannot be fulfilled by the Seller, the Seller shall send an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's acknowledgement of receipt of this offer to the Seller at his email address specified in these Terms and Conditions.
   In the event of an obvious technical error on the part of the Seller in the price of the goods in the online shop or during the ordering process, the Seller shall not be obliged to deliver the goods to the Buyer at such completely obviously erroneous price even if the Buyer has been sent an automatic acknowledgement of receipt of the order in accordance with these terms and conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new draft purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt by the Buyer to the Seller's email address.

1. Upon registration of the Buyer in the Online Shop, the Buyer may access his Customer Account. From his customer account, the Buyer may place orders for goods. The Buyer can also order goods without registration.
2. When registering for a customer account and when ordering goods, the Buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the information provided in the user account with any changes. The data provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.
3. Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller shall not be liable for any misuse of the customer account by third parties.
4. The Buyer is not entitled to allow third parties to use the customer account.
5. The Seller may terminate the user account, in particular if the Buyer does not use his/her user account for a longer period of time or if the Buyer breaches his/her obligations under the Purchase Agreement or these Terms and Conditions.
6. The Buyer acknowledges that the User Account may not be available continuously, in particular with regard to necessary maintenance of the Seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

1. The Seller shall:
   a) in the case of order confirmation by way of acceptance, the Seller is obliged to deliver the goods to the Buyer in the agreed quantity, time, quality and to pack and transport them in the manner necessary for their preservation and protection,
   b) ensure that the delivered goods comply with the applicable legislation of the Slovak Republic,
   b) ensure that the delivered goods comply with the applicable legislation of the Slovak Republic,
   c) to send confirmation of the conclusion of the contract of sale in a durable medium, such as by e-mail,
   d) to hand over to the buyer, at the latest together with the goods, in electronic or written form, all the necessary documents for the acceptance and use of the purchased goods, as well as other documents prescribed by the applicable legislation of the Slovak Republic, such as instructions in the Slovak language, delivery note, warranty card and tax document.
2. The Seller has the right to the proper and timely payment of the purchase price by the Buyer for the delivered goods.
3. In the event of unavailability of goods or out of stock, the Seller is not able to deliver the goods to the Buyer within the period agreed in the Purchase Contract, specified in these Terms and Conditions or for the agreed purchase price, the Seller shall be obliged to offer the Buyer an alternative performance, or alternatively the possibility of withdrawal from the Purchase Contract for the Buyer (cancellation of the order). Withdrawal from the purchase contract or cancellation of the order is possible by sending an e-mail to the buyer. In the event of payment of the purchase price or part thereof by the Buyer, the Seller is obliged to return all payments and thus the already paid purchase price or part thereof, including shipping, delivery and postage costs and other costs and fees within 14 days from the date of receipt of the e-mail of withdrawal from the purchase contract or cancellation of the order to the Buyer to the account specified by him, unless the parties agree otherwise. If the Buyer does not accept the substitute performance offered by the Seller and does not withdraw from the Purchase Contract, the Seller is entitled to withdraw from the Purchase Contract. In the event of payment of the purchase price or part thereof by the Buyer, the Seller is obliged to return the purchase price already paid or part thereof within 14 days from the date of delivery of the withdrawal from the purchase contract to the Buyer.

1. The usual availability of goods is indicated for each item on the e-commerce website. Upon receipt of the order, the Seller shall check the availability of the goods and, in the event that the goods are out of stock, shall immediately inform the Buyer and agree on the next course of action.
2. The Seller is obliged to deliver the item to the Buyer without delay, at the latest within 30 days from the date of conclusion of the Purchase Agreement, unless otherwise agreed in the Purchase Agreement. If the seller has not fulfilled this obligation, the buyer may call upon the seller to deliver the item within a reasonable additional period of time specified by the buyer. If the item is not delivered even within this additional reasonable period, the buyer is entitled to withdraw from the contract.
3. . The Seller is entitled to invite the Buyer to take delivery of the goods even before the expiry of the delivery period agreed in the Purchase Contract.
4. The display of the goods on any e-commerce website operated by the Seller is not for illustrative purposes only. Dimensions, weight and other data about the goods that appear in the Seller's catalogues, brochures and other documents placed on the Seller's e-commerce website are given by the manufacturer and may differ from the reality by +- 1% of the stated value.
5. It is the Buyer's obligation to take delivery of the goods at the agreed place, according to the contract of sale or otherwise at the time before delivery of the goods (hereinafter referred to as the "place"). The Buyer is obliged to take delivery of the Goods at the time agreed by the Seller or its agent authorised to deliver the Goods and the Buyer in the Contract of Sale or otherwise at the time prior to delivery of the Goods (hereinafter referred to as the "Time Scope").
6. If, the Seller delivers the Goods to the Buyer at the place and within the Time Scope, it is the Buyer's responsibility to take delivery of the Goods in person or to arrange for a person authorised by the Buyer to take delivery of the Goods. The Buyer is obliged to sign a protocol of payment of the purchase price, delivery and handover of the goods. It is the obligation of the third party authorised to take delivery of the goods to provide the Seller with a copy of the acceptance of the order. Upon delivery of the goods to the Buyer, the goods shall be deemed to have been delivered. Delivery of the Goods to the Buyer means delivery of the Goods to the Place, acceptance of the Goods by the Buyer or a third party authorised by the Buyer and the signing by the Buyer or a third party authorised by the Buyer of a record of payment of the Purchase Price and delivery and handover of the Goods.
7. In the event of the need to repeat the delivery of the goods due to the absence of the Buyer at the place and within the time range or if the Buyer fails to take delivery of the goods within 7 days after the time range has expired without prior written withdrawal from the contract of sale, the Seller shall be entitled to claim compensation in the amount of the actual costs of the damage incurred for the attempted unsuccessful delivery of the goods to the place.
8. It is the buyer's responsibility to inspect the received shipment, the packaging of the goods and also the goods, immediately after delivery in the presence of a representative of the seller, such as a courier. If a defect in the goods is found, it shall be the duty of the Seller's representative to allow the Buyer to make a record of the nature and extent of the defect in the goods, the accuracy of which shall be confirmed by the Seller's representative. With the record thus made and delivered to the Seller, the Buyer may refuse to accept delivery of the defective goods or acknowledge delivery of the defective goods and may subsequently file a defect claim with the Seller or a person designated by the Seller. If the Buyer refuses to accept delivery of the defective goods, all reasonable costs incurred in returning the goods to the Seller shall be borne by the Seller.
9. In the event of non-delivery of the goods within 30 days by the Seller, the Buyer shall be entitled to withdraw from the Purchase Contract within the time limit and the Seller shall be obliged to refund to the Buyer the Purchase Price already paid or a part thereof within 14 days from the moment of delivery of the withdrawal from the Purchase Contract. The funds shall be transferred to a bank account designated by the Buyer.
10. Methods and price list of payment for goods:
    a) online payment by credit card: 0 EUR,
    b) payment by bank transfer: 0 EUR,
    c) cash on delivery: 1,90 EUR.
11. Methods and price list for delivery of goods:
    a) Courier delivery: 3,90 EUR.
    b) Transportation by Packeta Slovakia s. r. o.: 2,40 EUR

1. The purchase price for the Goods agreed in the Purchase Contract between the Buyer and the Seller shall be as set out in the Order Acceptance (hereinafter referred to as the "Purchase Price"). In the event that the purchase price stated in the Order Acceptance is higher than the price for identical goods stated in the e-commerce offer at the time of the Buyer's submission of the order, the Seller shall deliver an electronic message to the Buyer informing the Buyer of the offer of a new purchase price in a different amount, which shall be deemed to be the Seller's proposal to conclude a new purchase contract, which must be expressly confirmed by the Buyer by e-mail or in writing in order for a valid conclusion of the purchase contract to take place.
2. The Buyer is obliged to pay the Seller the purchase price, including the delivery costs, in cash upon personal receipt of the goods or by cash on delivery at the place of delivery.
3. The Buyer is obliged to pay the Seller the purchase price for the agreed goods within the period according to the purchase contract, but at the latest upon receipt of the goods.
4. The Seller shall be entitled to refuse delivery of the Goods to the Buyer if the Buyer fails to pay the Seller the full purchase price by the time the Goods are delivered to the Location and the Parties have not agreed to pay the purchase price for the Goods in instalments.
5. Installation, removal of the Goods and the costs relating thereto are not included in the Purchase Price and the Seller is not obliged to provide these services to the Buyer.

Article IX.
Acquisition of ownership and transfer of risk of damage to goods

1. The title to the goods shall not be acquired by the purchaser until the purchase price for the goods has been paid in full.
2. The risk of damage to the goods shall pass to the buyer upon receipt of the goods by the buyer or a third party authorised by the buyer from the seller or his agent authorised to deliver the goods, or if the buyer fails to do so in time, at the time when the seller allows the buyer to dispose of the goods and the buyer fails to take possession of the goods.

1. The Parties agree that for the purpose of proper processing and delivery of the order, the Buyer, if he is a natural person, is obliged to notify the Seller in the order of his name and surname, address of permanent residence, including postal code, telephone number and e-mail address.
2. The Parties agree that for the purpose of proper processing and delivery of the order, the Buyer, if a legal person, is obliged to notify the Seller in the order of his/her business name, registered office address, including postal code, registration number, VAT number (if assigned), telephone number and e-mail address.
3. The Buyer, who has registered in the online shop, may at any time check and change the personal data provided, as well as cancel his registration by logging in on the e-commerce website in the My Account section.
4. The Seller hereby notifies the Buyer that, pursuant to Article 6(1) (b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), (hereinafter referred to as the "Regulation"), the Seller, as the operator of the information system, will process the Buyer's personal data in the process of concluding the Purchase Contract without the Buyer's consent as a data subject, since the processing of the Buyer's personal data will be carried out by the Seller within the framework of pre-contractual relations with the Buyer and the processing of the Buyer's personal data is necessary for the performance of the Purchase Contract in which the Buyer acts as one of the contracting parties.
5. Pursuant to Article 6(1)(f) of the Regulation, the Seller may, after delivery of the ordered goods or services to the Buyer, on the basis of legitimate interest, also process the Buyer's personal data for direct marketing purposes and send information about new products, discounts and promotions on the offered goods or services to the Buyer's e-mail address.
6. The Seller undertakes to handle and dispose of the Buyer's personal data in accordance with the applicable laws of the Slovak Republic.
7. The Seller declares that, in accordance with Article 5(1)(a) and (b) of the Regulation, it will collect the Buyer's personal data solely for the purpose set out in these Terms and Conditions.
8. The Seller declares that for purposes other than those set out in these Terms and Conditions it will always collect the Buyer's personal data separately on an adequate legal basis and will also ensure that such personal data is processed and used only in a manner that is consistent with the purpose for which it was collected and will not be aggregated with personal data collected for any other purpose or for the purpose of performance of the Purchase Contract.
9. The Buyer will be asked to confirm that the Seller has given sufficient, clear and unmistakable notice to the Buyer by ticking the box before sending the order:
   a) its identification data, which are specified in Article 1 of these Terms and Conditions proving the identity of the Seller,
   b) the contact details of the Seller or the Seller's responsible person,
   c) the purpose of the processing of personal data, which is the conclusion of the purchase contract between the Seller and the Buyer and the legal basis for the processing of personal data,
   d) that the Buyer is obliged to provide the requested personal data for the purpose of concluding the purchase contract and the proper processing and delivery of the order,
   e) if the processing is based on Article 6(1)(f), that the legitimate interest pursued by the Seller is direct marketing,
   f) the identification data of the third party, which is the company that delivers the goods ordered to the buyer, or the identification data of other recipients or categories of recipients of personal data, if any,
   g) the period of retention of the personal data or the criteria for determining it,
10. The Seller declares that it will process personal data in accordance with good manners and will act in a manner that does not contravene or circumvent the Regulation or other generally applicable laws.
11. In accordance with the Regulation, the Seller shall provide the following information to the Buyer whose data it processes:
    a) the identity and contact details of the Seller and, where applicable, the Seller's representative,
    b) the contact details of the responsible person, if any,
    c) the purposes for which the personal data are processed and the legal basis for the processing,
    d) where the processing is based on Article 6(1)(f), the legitimate interests pursued by the seller or the third party,
    e) the recipients or categories of recipients of the personal data, if any,
    f) where applicable, information that the seller intends to transfer the personal data to a third country or an international organisation,
    g) the period of retention of the personal data or the criteria for determining it,
    h) information on the existence of the right to request access to his personal data from the seller and the right to rectification or erasure or restriction of processing or the right to object to processing as well as the right to data portability,
    i) the right to lodge a complaint with a supervisory authority,
    j) information on whether the provision of personal data is a legal or contractual requirement or a requirement necessary for the conclusion of a contract, whether the purchaser is obliged to provide personal data, as well as the possible consequences of not providing such data,
    k) the existence of automated decision-making, including profiling;
    The Buyer has the right to obtain from the Seller a copy of the personal data that is being processed and to obtain all of the above-mentioned information in addition thereto. For any additional copies requested by the Buyer, the Seller may charge a fee equivalent to the administrative costs of making the copy.
12. If the Buyer exercises its right under clause 11 of this Article in writing or electronically and it is clear from the content of its request that it is exercising its right under clause 11 of this Article, the request shall be deemed to have been made pursuant to this Regulation.
13. The Buyer shall have the right to object to the Seller to the processing of his personal data which he believes is or will be processed for the purposes of direct marketing, including profiling to the extent that it is related to such direct marketing. If the Buyer objects to such processing, the Seller shall cease processing the Personal Data for direct marketing purposes from the date of receipt of such objection by the Seller and the Personal Data of the Buyer concerned may not and shall not be processed for such purposes.
14. If the Buyer suspects that his/her personal data is being unlawfully processed, he/she may lodge a complaint to the Office for Personal Data Protection of the Slovak Republic. If the buyer does not have full legal capacity, his rights may be exercised by his legal representative.
15. The Seller shall take reasonable steps to provide the Buyer with all the information referred to in clause 10.11 in a concise, transparent, understandable and easily accessible form, clearly and simply worded. The Seller shall provide the information electronically or, in accordance with the Regulation, by such other means as may be agreed with the Buyer.
16. The Seller shall provide the Buyer with information on the measures taken following a request by the Buyer without undue delay and in any event within one month of receipt of the request.

1. If it becomes impossible for the Seller to fulfil its obligations under the Purchase Contract due to the sale of stock, unavailability of goods or if the manufacturer, importer or supplier of the goods agreed in the Purchase Contract has interrupted production or made such serious changes that it has become impossible to fulfil the Seller's obligations under the Purchase Contract or due to force majeure or if, even with all due diligence, the Seller has, which can be fairly demanded of him is unable to deliver the goods to the customer within the time limit specified in these terms and conditions or at the price specified in the order, the seller is obliged to inform the buyer immediately of this fact and is also obliged to offer the buyer an alternative performance or the possibility for the buyer to withdraw from the purchase contract (cancel the order). In the event that the Buyer withdraws from the purchase contract for the reasons set out in this point of these terms and conditions, the Seller is obliged to return to the Buyer the deposit already paid for the goods agreed in the purchase contract within 14 days of the notice of withdrawal from the contract by transfer to the account designated by the Buyer
2. The Buyer is entitled to withdraw from the purchase contract without giving any reason in accordance with § 7 et seq. 102/2014 Coll. on Consumer Protection in Distance Selling (hereinafter referred to as the "Act on Consumer Protection in Distance Selling") within 14 days from the receipt of the goods, or from the date of conclusion of a contract for the provision of services or a contract for the provision of electronic content not delivered on a tangible medium, if the seller has timely and properly fulfilled the information obligations under Section 3 of the Act on Consumer Protection in Distance Selling.
3. The Buyer has the right to unpack and test the goods within this period after receipt in a manner similar to the usual way when buying in a classic "brick and mortar" store, to the extent necessary to determine the nature, characteristics and functionality of the goods.
4. The withdrawal period shall commence on the date on which the buyer or a third party designated by the buyer, with the exception of the carrier, takes delivery of all parts of the goods ordered or, if:
   a) he supplies goods consisting of several parts or pieces, from the date of acceptance of the last part or piece,
   b) the goods ordered by the purchaser in one order are delivered separately, from the date of acceptance of the goods which were delivered last,
   c) under the contract, deliver the goods repeatedly over a specified period, from the date of acceptance of the first goods delivered.
5. The buyer may also withdraw from the contract of sale, the subject of which is the purchase of goods, before the withdrawal period has started.
6. Withdrawal from the contract shall be in writing, in a manner that does not give rise to any doubt that the withdrawal has been made in error or in the form of a notation on another durable medium, or using the form attached as Annex 1 to these terms and conditions. The withdrawal period shall be deemed to have been complied with if the notice of withdrawal was sent to the Seller no later than on the last day of the period pursuant to Section 7(1) of the Distance Selling Consumer Protection Act.
7. Withdrawal from the contract of sale under the preceding paragraph of these terms and conditions must contain the information required in the form of withdrawal from the contract of sale, which forms Annex 1 to these terms and conditions, in particular the identification of the Buyer, the number and date of the order, the exact specification of the goods, the manner in which the Seller is to return the performance already received, in particular the account number and/or postal address of the Buyer.
8. In the event of withdrawal from the Purchase Contract by the Buyer, any supplementary contract related to the Purchase Contract from which the Buyer has withdrawn shall also be cancelled from the outset. No costs or other payments related to the cancellation of the supplementary contract may be claimed from the buyer, except for the costs and payments referred to in § 9 (3), § 10 (3) and (5) of the Act on Consumer Protection in Distance Selling and the price for the service, if the subject matter of the contract is the provision of a service and the service has been fully provided.
9. Within 14 days from the date of withdrawal from the purchase contract, the buyer is obliged to send the goods back to the address of the operator's registered office without undue delay or hand them over to the seller or a person authorized by the seller to take over the goods. This does not apply if the Seller has offered to collect the goods in person or through a person authorised by the Seller. The time limit under the first sentence of this point of these terms and conditions shall be deemed to have been observed if the goods have been handed over for carriage on the last day of the time limit at the latest.
10. The Buyer is obliged to deliver the goods to the Seller complete, including complete documentation, undamaged, preferably in the original packaging and unused.
11. COD shipments will not be accepted by the Seller. It is recommended to insure the goods. The Seller is obliged to refund to the Buyer without undue delay, at the latest within 14 days from the date of receipt of the notice of withdrawal, all payments received from the Buyer under or in connection with the Purchase Contract, including transport, delivery and postage costs and other costs and charges. The Seller shall not be obliged to refund payments to the Buyer under this clause of these Terms and Conditions before the Goods have been delivered to the Buyer or until the Buyer proves that the Goods have been sent back to the Seller, unless the Seller proposes to collect the Goods in person or through a person authorised by the Seller.
12. The cost of returning the goods to the Seller shall be borne by the Buyer. The goods shall be returned directly to the Seller or to the person authorised by the Seller to collect the goods. This does not apply if the seller has agreed to bear these costs himself or if he has not fulfilled his obligation under Section 3(1)(i) of the Act on Consumer Protection in Distance Selling.
13. The buyer is only liable for any reduction in the value of the goods resulting from such handling of the goods which is beyond the handling necessary to ascertain the characteristics and functionality of the goods. The consumer shall not be liable for the diminution in value of the goods if the seller has not fulfilled the information obligation on the consumer's right to withdraw from the contract pursuant to Section 3(1)(h) of the Act on Consumer Protection in Distance Selling.
14. The Seller is obliged to refund to the Buyer the purchase price for the Goods in the same manner as used by the Buyer in its payment, unless the Seller agrees with the Buyer on a different method of refunding the payments, without the Buyer being charged additional fees in this regard.
15. In the event that the Buyer withdraws from the Contract and delivers to the Seller Goods which are used, damaged or incomplete, the Buyer agrees to reimburse the Seller:
    (a) the value by which the value of the goods has been reduced within the meaning of Section 457 of the Civil Code in the actual amount.
    b) the costs incurred by the Seller in connection with the repair of the goods and their restoration to their original condition, calculated in accordance with the price list for the after-warranty service of the goods.
16. the Buyer shall be obliged to compensate the Seller in accordance with this clause of the Terms and Conditions not exceeding the difference between the purchase price of the Goods and the value of the Goods at the time of withdrawal from the Purchase Contract.
17. In accordance with § 7 (6) of the Consumer Protection Act in distance sales, the buyer cannot withdraw from the contract, the subject of which are:
    a) the sale of goods made to the consumer's special requirements, custom-made goods or goods intended specifically for one consumer,
    b) the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been broken after delivery,
    c) the sale of sound recordings, pictorial recordings, phonograms, books or computer software sold in protective packaging if the consumer has unwrapped that packaging,
    d) the provision of electronic content otherwise than on a tangible medium, where the provision of that content has been initiated with the express consent of the consumer and the consumer has declared that he has been duly informed that he loses the right of withdrawal by expressing that consent,
    e) the sale of goods which, at the time after the conclusion of the contract and the receipt of the goods from the seller, have been assembled, put together or used by the buyer in such a way that their restoration to their original condition by the seller is not possible without increased effort and increased costs, e.g. assembled or put together furniture, etc.
18. The provisions of this article of these terms and conditions expressly do not apply to subjects who do not meet the definition of a consumer as set out in Section 2(a) of the Consumer Protection Act.

1. In the event that the subject of the order was goods for which it is not possible to withdraw from the concluded contract according to point XII, paragraph 17, point a) of these terms and conditions, the consumer may cancel the order free of charge within 24 hours of its confirmation, subject to reimbursement of the costs reasonably incurred by the Seller.
2. Until the work has been completed, the Purchaser may withdraw from the contract; however, the Purchaser is obliged to pay the Seller the amount attributable to the work already carried out, unless the Seller can use the result of the work in another way, and to reimburse the Seller for the costs reasonably incurred by the Seller.

1. Všetky dohody medzi predávajúcim a kupujúcim sa riadi právnym poriadkom Slovenskej republiky. Ak vzťah založený kúpnou zmluvou obsahuje medzinárodný prvok, potom strany dojednávajú, že vzťah sa riadi právom Slovenskej republiky. Týmto nie sú dotknuté práva spotrebiteľa vyplývajúce zo všeobecne záväzných právnych predpisov.
2. Predávajúci nie je vo vzťahu ku kupujúcemu viazaný žiadnymi kódexy správania v zmysle ustanovenia § 3 ods. 1 písm. n) zákona o ochrane spotrebiteľa pri predaji na diaľku.
3. Všetky práva k webovým stránkam predávajúceho, najmä autorské práva k obsahu, vrátane rozloženie stránky, fotiek, filmov, grafik, ochranných známok, loga a ďalšieho obsahu a prvkov, patrí predávajúcemu. Je zakázané kopírovať, upravovať alebo inak používať webové stránky alebo ich časť bez súhlasu predávajúceho.
4. Predávajúci nenesie zodpovednosť za chyby vzniknuté v dôsledku zásahov tretích osôb do internetového obchodu alebo v dôsledku jeho použitia v rozpore s jeho určením. Kupujúci nesmie pri využívaní internetového obchodu používať postupy, ktoré by mohli mať negatívny vplyv na jeho prevádzku a nesmie vykonávať žiadnu činnosť, ktorá by mohla jemu alebo tretím osobám umožniť neoprávnene zasahovať či neoprávnene užiť programové vybavenie alebo ďalšie súčasti tvoriace internetový obchod a užívať internetový obchod alebo jeho časti či softwérové vybavenie takým spôsobom, ktorý by bol v rozpore s jeho určením alebo účelom.
5. Znenie obchodných podmienok môže predávajúci meniť či doplňovať. Týmto ustanovením nie sú dotknuté práva a povinnosti vznikajúce po dobu účinnosti predchádzajúceho znenia obchodných podmienok.
6. Prílohou obchodných podmienok je vzorový formulár na odstúpenie od zmluvy.

1. The Buyer has the right to ask the Seller for redress if he feels that the Seller has violated his rights or failed to handle the complaint to his satisfaction. If the Seller does not respond to the request within 30 days or responds to it in a negative manner, the consumer may submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as ADR entity) pursuant to Act 391/2015 Coll. Pursuant to Section 3 of Act 391/2015 Coll. the ADR entities are authorities and authorised legal persons. The consumer may submit a proposal in the manner specified under §12 of Act 391/2015 Coll. The application may also be submitted online through the alternative dispute resolution platform RSO.
2. Alternative Dispute Resolution is reserved exclusively for consumers natural persons, not purchasing entrepreneurs. Dispute resolution takes place between a consumer and a seller who have concluded a distance contract and whose dispute has a value of more than EUR 20. The maximum fee that ADR can charge is EUR 5 from the buyer, to cover costs.
   
   These terms and conditions are valid from 01.05.2023.